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Refund Policy

When and how you can cancel an order and get your money back.

Last updated: 20 October 2026

The short version

  • Courses: a full refund within 14 days if not started, or 50% within 3 days if started (before any certificate is issued).
  • Competition registrations: within 14 days if not started.
  • No-shows for online sessions are not refundable.
  • All refunds are paid minus payment processing fees. USD $600 of a camp booking is non-refundable.
  • Email support@teflwonderland.com with your order number.

1. How to ask for a refund

Email support@teflwonderland.com with the subject “Refund request” and include your order number, the name on the order and the reason for your request. We reply within 5 business days.

Approved refunds are paid back to the original payment method (card, Apple Pay, Google Pay or PayPal) within 14 days of approval. Your bank or PayPal may take a few more days to show it.

Refunds you request are paid minus the payment processing fees charged by Stripe or PayPal, because these providers do not return their fees to us. If we cancel a service, we refund you in full.

2. TESOL qualifications and online courses

  • This applies to TESOL qualifications, professional development courses, English courses, test preparation courses and the Entrepreneurship Program.
  • Not started: a full refund, minus payment processing fees, if you ask within 14 days of purchase.
  • Started: a 50% refund, minus payment processing fees, if you ask within 3 days of purchase, as long as you have not completed the course and no certificate has been issued.
  • After these periods, or once a certificate has been issued, courses are not refundable.
  • “Started” means opening lessons, making progress in checkpoints, question banks, practice or tasks, or streaming or downloading course materials.

3. Live and scheduled services

  • Courses and programmes with live sessions, such as Guided Teaching Practice and Train the Trainer: ask for a refund up to 2 weeks before the start date or within 30 days of purchase, whichever comes first.
  • One-to-one coaching, tutoring, speaking simulations and assessments: refundable until your first session is booked. Sessions already delivered are not refundable.
  • No-shows: if you do not attend a booked online session, it is not refundable.
  • Feedback on writing or speaking tasks: refundable until you submit your task.
  • Arriving more than one hour late for a practical session means the session is not refundable or rescheduled.

4. Exams, competitions and awards

  • GA IESOL exam: refundable until your exam session is booked.
  • WEB Olympiad, INVOPRENEUR and Creative Teacher Award registrations: a full refund within 14 days of purchase, as long as you have not taken the placement test, started an included course or made a submission.
  • The optional Gatehouse Awards certificate for INVOPRENEUR: refundable until it has been ordered from the awarding organisation.

5. Niagara Falls STEM & Leadership Camp

  • USD $600 of every camp booking is non-refundable, because it covers preparing and issuing your visa invitation letter.
  • Cancel before 1 April 2027: a refund of the amount paid, minus the USD $600 and payment processing fees.
  • Cancel between 1 April and 1 June 2027: a 50% refund, minus payment processing fees.
  • Cancel after 1 June 2027: no refund.
  • If your visa is refused: a refund minus the USD $600 and payment processing fees, as long as you applied for your visa before 1 April 2027 and send us proof of the refusal.
  • Flights and other costs you arrange yourself are not covered by us.

6. Teach Abroad

Teach Abroad packages are paid after your application is accepted. Their cancellation terms are confirmed in writing before you pay, because they depend on placement and accommodation arrangements.

7. When refunds are not given

  • After the time limits above, or once a course or service has been used.
  • If you fail a course, or your enrolment is ended for malpractice or for breaking our terms.
  • For extensions and re-enrolments once access has been extended.
  • We may offer a partial refund, a transfer to another course or date, or a credit at our discretion.

8. If we cancel

If we cancel or postpone a course, session or event, or suspend a course for all learners for more than one month (online) or three months (classroom), we offer you a new date, a transfer to a similar course, or a full refund.

9. Your legal rights

This policy does not affect any rights you have under the consumer protection laws where you live. If you think we have not handled a refund fairly, you can use our complaints procedure.

Questions? Email support@teflwonderland.com, call +1 (514) 578-3003, or write to us at TEFL Wonderland – Brilliant Minds, 440 Laurier Ave. W., Suite 200, Ottawa, Ontario K1R 7X6, Canada.